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IRS Navigates Monumental Filing Season Challenge with Precision and Success


The tax filing season is in full swing. Direct File, is a new tax filing service available in 12 states that is helping people save time and money by filing their taxes online, for free, directly with the IRS. In this article you can get the latest updates on Taxpayer Assistance Centers’ extended hours, unclaimed refunds, filing deadline, and other options to file like Free File, and the program Where’s My Refund.

Kevin Morehead, Deputy Commissioner Wage And Investment Division, IRS spoke to the Ethnic Media Service panel about ways to improve your tax season experience and new services provided.

As the IRS gears up for the monumental task of managing the nation’s filing season, all eyes turn to the meticulous planning and execution required to handle an anticipated 146 million returns by the April 15 deadline. The groundwork for the current filing season began early last year, with the IRS embarking on a mission to implement investments from the Inflation Reduction Act.

“These investments paved the way for added improvements, enhancing the taxpayer experience. The collective efforts of the IRS workforce, alongside crucial contributions from partners in the tax community and the software and financial industry, have set the stage for a successful filing season,” Morehead added.

“We at the IRS are committed to improving the customer experience,”  Morehead added. Efforts to enhance customer support include increasing assistance available on toll-free lines and expanding the customer callback feature to reduce wait times significantly.

As the filing season unfolds, the IRS remains steadfast in its commitment to meeting taxpayer needs. By March 8, the IRS had already received and processed 62.8 million returns, issuing nearly 43 million refunds totaling over $135 billion.

With the deadline for filing 2023 tax returns fast approaching on April 15 (except for taxpayers in Maine or Massachusetts, who have until April 17), taxpayers are reminded of the importance of filing accurately and on time. Those who require more time can request an extension, granting them until October 15th to file their tax returns. However, it’s crucial to note that an extension to file does not extend the deadline for payment.

To assist taxpayers in navigating the filing process, the IRS highlights the benefits of electronic filing and direct deposit. Filing electronically and opting for direct deposit can help avoid processing delays and IRS notices, ultimately expediting refunds.

Moreover, the IRS emphasizes the availability of free filing options, such as the Direct File pilot program. Launched on March 12, this initiative allows eligible taxpayers in twelve states to file their 2023 federal tax returns online for free directly through the IRS. Designed to be user-friendly, Direct File guides taxpayers through the process, ensuring completeness and accuracy.

Taxpayers eligible for Direct File include those reporting income from jobs generating W-2 forms, claiming tax credits, and deductions such as the earned income tax credit, child tax credit, and more.

Furthermore, Direct File provides access to dedicated IRS customer service representatives via live chat, offering assistance in both English and Spanish.

As the IRS navigates the complexities of the filing season, its focus remains on delivering exceptional service and support to taxpayers nationwide. With a myriad of electronic filing options and resources available, taxpayers are encouraged to take advantage of these tools to streamline the filing process and secure timely refunds.

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