The Imperial County Department of Child Support Services (ICDCSS) will restore full services to the residents of Imperial County effective Monday, June 21, 2021, resuming its regular business hours Monday through Friday from 7:30 am – 4:30 pm. While COVID-19 restricted the ability to conduct in-person interviews, customers will once again have access to the public reception windows for assistance.
When visiting the office in person, customers will be able to check-in for assistance at the ICDCSS lobby or online prior to entering the building by scanning a QR code placed on the main entrance door or at the following website: expressLobby.com (enter location code 5536-79.) Once registered, a notification text will be sent to their mobile device once it is their turn to be assisted.
In an effort to ensure the safety of visitors and staff, ICDCSS will continue with its safety protocols which include temperature screenings, a limited amount of customers in the lobby to assure social distance policies are followed, and the use of face coverings will continue.
In addition, ICDCSS will continue to provide services to customers by allowing them to call the toll-free telephone number: (866) 901-3212. Live operators are available Monday through Friday, from 8:00 am to 5:00 pm. and by general email at firstname.lastname@example.org.
Similarly, customers may continue to drop off documents in person, drop off paperwork in the department’s dropbox, and make child support payments at the TouchPay KIOSK located in our lobby.
Finally, customers can also access their own case information and directly email their caseworker through the self-service online application called “Customer Connect”. Customers can also apply for services online at https://childsupport.ca.gov/application-for-child-support-services/