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IID remains open to provide essential services

Imperial Irrigation District reminds customers that the district remains open for business and its work continues during the coronavirus pandemic.

As a critical service provider, the district can be counted on to provide reliable power and water services during this state of emergency.

Power to remain on

Until further notice, IID will not be disconnecting electric service to any customer for non-payment. Any customer who is struggling to pay their IID electric bill due to financial hardship is asked to contact IID to make arrangements. Customers who are behind will still owe for service; they will just not lose power at this time.

For assistance, please contact the district toll-free at 1-800-303-7756.

Contacting IID

While IID’s customer service centers remain open, please note that the hours of operation have been changed until further notice. Starting April 8, the new hours are: Monday – Friday 8 a.m. to noon and 1 p.m. to 5 p.m.

If you need to contact IID, the district encourages you to consider one of our easy access alternatives.

Phone & Email

Customer call center representatives are available 6:30 a.m.-6:30 p.m. Monday-Friday at 1-800-303-7756 or 1-760-335-3640. You can also email IID at customerservice@iid.com.

Online Access

Visit the IID Customer Connect web portal online at (https://myaccount.iid.com/portal/) to report outages, update account information, reset your password, make payment arrangements, connect/disconnect or transfer service and more.

Mobile App

Customers may also use the IID Connect mobile app for quick and easy access to IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage and check for outages in your area.

Download the app from the Apple Store or Google Play.

Water Customer Service

For irrigation information or a water emergency, customers can contact their local Water Division Office, 5:30 a.m.-5 p.m., seven days a week. IID also offers water customers an online bill payment option at (https://mywateraccount.iid.com/).

Taking all necessary steps

On March 21, the IID Board of Directors declared a local emergency regarding COVID-19.

“IID provides essential services to the community and in proclaiming a local emergency, we can direct staff to take all necessary steps to continue the delivery of those services during this critical period of time,” said IID Board President Norma Sierra Galindo.

The district is considered an essential service provider and its public employees to be disaster service workers. District actions to ensure the continuation of critical electrical and water delivery services are covered under the California Emergency Services Act.

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